SINGAPORE (Sept 3): Easy-to-use, personalised, and seamless — these are what consumers expect of services from any organisation today. For banks, delivering such services require more than just digitising their existing offerings. Instead, they will need to relook at their business models and embrace the concept of the invisible bank.
The invisible bank will be buried within a broader, more digital and connected way of life. This means extending a bank’s touchpoints to areas that intersect with...(click on link for full story on theedgesingapore.com)